When you focus on your guests’ enjoyment, your guests will reward you. This may be obvious, but is too often overlooked in the planning.
Some committees do a great job thinking about the party, theme, food, decorations, program, service and the event mission. Those are all important. But what will pay the biggest dividends is to “think like a guest.” That means taking off your planner hat and putting on your guest hat for a moment.
Wearing your “guest hat”, ask yourself these questions to see if your event is guest-centric. Do this continually through the planning process so you have time to course correct.
- Did I get a “save the date” card many months before the event?
- When I registered to attend, was the process simple, clear and hassle free?
- Did I get an email a few days before the event reminding me about the start time, dress code and logistics?
- Did I get a “Hot Sheet” or website link of live auction items to consider so I could start planning my bidding?
- Was I greeted at the door when I arrived?
- Was my check-in process simple and hassle free?
- Did I feel “transformed” like I was at a party when I entered the first room of the event?
- Was it clear to me how I could bid, whether using Text2Bid or bid forms?
- Were there volunteers ready to assist me if I had questions?
- Was it easy for me to read and understand the item descriptions?
- When we moved to dinner, was my table easy to find and were there helpers to assist?
- Was the food high quality, served properly and on time?
- Was the live auction fun?
- Did I feel like my contribution mattered?
- Did I have to listen to long boring speeches or were they crisp and to the point?
- Did the event start and end on time?
- Was I thanked early and often for my support?
- Was checkout hassle free?
- Did I have to wait too long in the valet to get my car?
- Was I thanked after the event with a letter and receipt or perhaps a follow-up call?
- Would I attend this event again?
- Would I adopt this cause as one of my few favorites based on what I experienced?